Last updated 1 October 2026
Everything in the store is digital and is delivered straight to your account, so purchases are generally non-refundable once delivered. Tebex processes every payment and handles refund requests.
When a refund is possible
- Your package never arrived, and we could not fix it after you opened a ticket.
- You were charged more than once for the same order.
- The law where you live requires one.
When we cannot refund
- The package has been delivered or used, for example currency that has been spent.
- You were banned or restricted for breaking the server rules.
- You changed your mind, bought the wrong package or signed in with the wrong account. Contact us before buying again.
- An in-game item or feature was changed or rebalanced after you bought it.
Subscriptions
Cancelling a subscription stops future renewals. The period you have already paid for is not refunded, and your package stays active until it ends.
EU and UK customers
You normally have 14 days to withdraw from an online purchase. For digital content, that right ends once delivery begins. By completing checkout, you ask for your package to be delivered straight away and accept that you lose the right to withdraw once delivery starts.
How to ask
- If something has not arrived, open a ticket on our Discord first. Most delivery problems are fastest to fix there.
- To request a refund, contact Tebex using the link in your receipt email and include your transaction ID.
Chargebacks
Please ask us or Tebex before disputing a payment with your bank. A chargeback opened without contacting us first may lead to a permanent ban from our servers and this store. See our Terms of Service for details.