🔓 What It Covers
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Discord Access Restored — rejoin the community and your existing roles where applicable
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Ticket & Support Access — back to being able to reach staff normally
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Reviewed By Staff — every case is assessed individually
❌ What It Does Not Cover
Harassment, threats, doxxing or anything involving real-world harm. Those removals are permanent and are not for sale.
⚙️ How It Works
- Complete your purchase here on the store.
- Open a ticket in our Discord: https://discord.gg/cityrp
- Provide your Discord tag, in-game name and the reason you were banned.
- Our team reviews the case and confirms the outcome.
🔍 Review & Refunds
Every purchase is reviewed by staff before it is actioned. If we decline your case, you are refunded in full — you are never charged for an unban we do not grant.
⚠️ Important
- This is a one-time reset, not a licence to repeat the offence. A second ban for the same conduct is final.
- Bans involving real-world harm, threats, doxxing or anything unlawful are never eligible, at any price.
- Any in-character assets, money or progression lost as part of the original punishment are not restored.
- Staff decisions are final. Purchasing does not entitle you to a specific outcome.
- Questions before you buy? Ask in a ticket first: https://discord.gg/cityrp